👤 Personal Information
Full Namekarla edwards
GenderFemale
Locationcheyenne, wyoming (united states)
Birth Year—
💼 Professional Details
Job Titledirector of service excellence
Industryhospital & health care
Experience16 years
SummaryQualified to administer the Myers Briggs Type Indicator (MBTI), Strengths Deployment Inventory (SDI), Klein Group Instrument (KGI) and Lominger Interview Process. Analyze patient satisfaction data and work with hospital units and departments to initiate process improvements to increase patient satisfaction. Responsible for five employee teams that are charged with instituting process improvements relating to patient and physician satisfaction, employee engagement, recognition and rewarding employees and service recovery. + Specialties: Customer Service Training Generation Presentations
🛠 Skills
No skills listed.