👤 Personal Information
Full Namedavid novella
GenderMale
Locationsydney, new south wales (australia)
Birth Year—
💼 Professional Details
Job Titlemanager, integration and data
Industrytelecommunications
Experience25 years
SummarySenior Business Analyst with 11 years experience in customer service delivery with extensive subject matter expertise in IT Services Management (ITSM), call management systems and business process re engineering. Business analysis, requirements, developing effective solutions, project management, leadership and consultation with all levels of management delivering solutions to meet customer and business requirements. ITIL v2/3 Foundation certified, qualified trainer, graphic designer, technical writer. Former background in youth work, events and counselling.
Derive satisfaction in managing complex challenging projects and delivering better than expected outcomes.
Specialties: Project Management, Business Analysis, Project Implementation, Process Documentation, Service Support Management, Service Delivery, Knowledge Management, Telephony, Training, Technical Writing, Graphic Design
🛠 Skills
social media
itil
knowledge management
technical writing
project implementation
business analysis
telephony
graphic design
it service management
change management
project planning
business process
incident management
program management
service management
project delivery
service desk
documentation
requirements gathering
requirements analysis
service delivery
project coordination
systems analysis
business requirements
training
software documentation
stakeholder management
business intelligence
outsourcing
it strategy
team leadership
project management
enterprise architecture
prince2
vendor management
integration
project portfolio management
governance