👤 Personal Information
Full Namejim hamilton
GenderMale
Locationanchorage, alaska (united states)
Birth Year—
💼 Professional Details
Job Titleinfrastructure support engineer
Industrybuilding materials
Experience25 years
SummaryNetwork administrator and hardware technician with 18 years of professional experience specializing in large (1000+ users) multi-site environments.
Specialties: LAN/WAN connectivity and site deployment, physical networking, TCP/IP.
PC hardware and software support, workstation imaging and deployment, software deployment, remote computing support.
Windows 2003 Server, Exchange Server 2003, Active Directory, and Citrix Presentation Server. Backup and disaster recovery.
Front-line and escalated user support and training. Natural aptitude for explaining technical concepts to non-technical people. Excellent written and verbal communication skills.
🛠 Skills
active directory
citrix
microsoft exchange
windows server
hardware
system deployment
cisco technologies
technical support
tcp/ip
customer service
dhcp
computer hardware
group policy
disaster recovery
help desk support
infrastructure
troubleshooting
storage
lan wan
cluster
high availability
information technology
citrix metaframe