👤 Personal Information
Full Nameeugene black
Gender—
Locationanchorage, alaska (united states)
Birth Year—
💼 Professional Details
Job Titlenetwork analyst il
Industrytelecommunications
Experience10 years
SummaryI am proficient in Microsoft office, CITRIX CSG Systems and Remedy. I have over 4 years’ experience with troubleshooting network and routing issues and well over 10 years with customer relation, in both service and sales. I have 4 years’ experience trouble shooting and programming both BES/BIS with Blackberry, Android and apple systems on phones and tablets, as well as most mail clients such as outlook, Thunderbird and MAC mail. I have over 3 years’ experience with Linux software, and MAC OSX operating systems, and can trouble shoot and resolve most computer issues. I possess over 1 years’ experience in network operations and using network monitoring tools such as NMS, Netcool, Relevance and IMonitor. I have become familiar with multiple router configurations and advanced network troubleshooting.
🛠 Skills
leadership
team building
cisco technologies
mpls
operating systems
networking
troubleshooting
optical fiber
ethernet
managed services
bmc remedy
dsl
customer service
technical support
wan
vpn
cisco routers
wireless
cellular communications
mobile devices
routing