👤 Personal Information
Full Namealex taylor
GenderMale
Locationanchorage, alaska (united states)
Birth Year—
💼 Professional Details
Job Titlesenior service center technician
Industryinformation technology and services
Experience20 years
SummaryI have 18 years of customer service and technical support experience, including 13 supporting students, faculty, and staff at the University of Alaska. I’ve worked on process improvement, managed students, and coordinated tickets for technicians.
🛠 Skills
troubleshooting
mac os x
technical support
customer support
training
people skills
software documentation
programming
networking
css
windows
microsoft office
os x
system administration
windows 7
itil
sql
active directory
public speaking
information technology
it service management
itsm
pivot tables
microsoft excel
virtualization
software installation
service desk
analysis
windows 10
vmware
macos
computer hardware
linux
ios
databases
itil process
lean it
help desk support
customer service
customer communication
documentation
problem solving