👤 Personal Information
Full Namecpxp sarah viola
GenderFemale
Locationfairbanks, alaska (united states)
Birth Year—
💼 Professional Details
Job Titlepatient experience program director
Industryhospital & health care
Experience31 years
SummaryQuality resource for patient experience, service excellence, continuous improvement, and employee success. Organizational Development Leader with a Master of Science in Organization Management. Core Competencies include: Organization and Employee Development, Performance Coaching and Management, Employee Engagement, Leadership, and Employee Relations. Outstanding interpersonal skills, high energy, with a commitment to personal integrity. Professional Certifications include: Certified Patient Experience Professional (CPXP), Professional in Human Resources (PHR), TeamSTEPPS Master Trainer, CPI Nonviolent Crisis Intervention, Myers-Briggs (MBTI), Achieve Global/Zenger-Miller, Development Dimensions International (DDI), Carew International Professional Sales, Fred Pryor Seminars, and Red Cross/CPR.
🛠 Skills
organizational development
leadership
employee relations
management
coaching
team building
succession planning
strategic planning
performance management
employee engagement
microsoft office
distance learning
event planning
wellness initiatives
mentoring
organizational effectiveness
event management
sales management
workforce development
recruitment/retention
needs analysis
workers compensation
labor relations
management consulting
operations management
transportation
organizational behavior
training and development
eeo compliance
lms/e learning development
diversity strategy
program evaluation
compensation planning
professional development plans
board presentations
conference presentations
pre employment testing
video production
call center development
education
marketing communications
writing
employee counseling
benefits communication
blended learning solutions
experiential learning
internal communications
operational excellence
organizational management
patient experience