👤 Personal Information
Full Namemark woodall
GenderMale
Locationanchorage, alaska (united states)
Birth Year—
💼 Professional Details
Job Titleit operations manager
Industryinformation technology and services
Experience18 years
SummaryCustomer focused, results oriented IT Leader with emphasis in support program design and operations. Strength in delivering IT service to meet sales objectives, service levels and financial and strategic account objectives.
Specialties:
Customer Relationship Management
Onshore & Offshore Outsourcing
Service Level Management
Contract Development/Negotiations
Outsourcing, Vendor Management
Incident Management
Request Management
Knowledge Management
Continuous Process Improvement
Customer Support
IT Support
Six Sigma Green Belt Certification;
ITIL v3 Foundation Certified
Business Relationship Management
Financial Management, Profit and Loss
Team Leadership
🛠 Skills
program management
outsourcing
service delivery
vendor management
data center
it service management
project management
it strategy
management
itil
information technology
it outsourcing
cloud computing
managed services
leadership
it management
project delivery
enterprise software
saas
solution selling
six sigma
it operations
business process improvement
operations management
information security
continuous process improvement
customer service management
solution development
stakeholder management